Terms of service

 We want your new plant to arrive happy and thrive in its new home. If your plant arrives damaged or dead, or doesn't survive within thirty days of delivery, we'll offer a replacement or store credit. To make a claim, simply email us within thirty days of delivery with a photo of the whole plant and a close up photo showing the damaged area or affected leaves. Claims submitted without both photos, or submitted after the thirty day window, may not be eligible. Once your claim is reviewed and approved, we'll send a replacement or issue credit toward a future order.

Shipping and Delivery. We carefully package all plants to help them survive transit and arrive in good condition. We ship using UPS, USPS, and On Track, and once a package is accepted by the carrier, delivery times and handling are outside of our direct control.

Once your order ships, you'll receive a tracking number by email. We encourage you to monitor tracking closely so you can see the expected delivery date, be aware of any carrier delays, and confirm the delivery location once the package arrives, especially for orders left at a doorstep or with a building's front desk.

Delays, temperature exposure, and mishandling during transit can occasionally affect a plant's condition. If this happens, your order is covered under our Thirty Day Plant Guarantee rather than a separate shipping claim, so please follow the guarantee process above to report any issues.

During periods of extreme heat or freezing temperatures, we may delay shipment to certain regions to protect plant health, and we'll notify you if your order is affected. If you request delivery during a weather advisory or extreme temperature event despite this warning, you accept the increased risk of transit related damage.

Returns and Refunds. Because our plants are living products, we're unable to accept general returns once an order has been delivered and accepted in good condition. If your plant arrives damaged, dead, or doesn't survive within thirty days of delivery, please refer to our Thirty Day Plant Guarantee above for how to request a replacement or store credit.

Non plant items, such as pots and planters, may be returned within thirty days of delivery if they're unused, undamaged, and in their original packaging. To start a return for these items, please contact us for instructions.

Order Cancellations and Changes. We begin preparing orders quickly to help ensure plant health and timely delivery. Because of this, we can only accommodate cancellations or changes to an order before it has shipped. Once an order has shipped, it can no longer be canceled or modified.