Refund policy

Our Live Plant Guarantee

Every plant we ship is covered for 30 days from the date it's delivered. If your plant arrives damaged or declines within that window, we'll send a replacement at no cost to you.

What's covered
Plants that arrive broken, severely damaged, diseased, or that fail to thrive within 30 days of delivery despite reasonable care.

What's not covered
A trip through the mail is stressful for any plant, so a little shock is normal and usually passes within a week or two. The following aren't considered damage: minor leaf drop, a few yellowing or browning leaves, small tears or bends in foliage, and soil that has shifted or spilled in transit.

How to make a claim
Contact us within 30 days of delivery with your order number and two photos: one of the whole plant, and one close-up of the damage. Photos help us resolve your claim quickly and show us where our packaging can improve.

Helping your plant recover
Unbox your plant as soon as it arrives and give it a few days to settle before repotting. Trimming away any bent stems or damaged leaves lets the plant put its energy into new growth. For more help, visit our Welcoming Your Plant Home guide.

Cold weather shipping
When temperatures drop, orders going to colder regions may include insulated packaging and a heat pack if expedited shipping is selected.  If conditions are too cold to ship safely, we may hold your order until the weather improves and will email you if that happens. Plants that arrive with cold damage are covered under the same 30-day guarantee.